A business customer review consists of a candid assessment of your business by someone other than you. It’s often done by a professional service provider who sees your business through the eyes of the client. If your company is doing well, they may notice something which you’re not. As an example, if you sell lawn mowers, but your competitors promote high-performance lawnmowers, your customer might note that yours doesn’t cut as efficiently as the opponents’. They’ll also have concerns about delivery time, warranty claims, and product durability or life span.
These are common issues for clients to raise with their private businesses. In this case, many of the typical questions we face as small business owners include: How do I improve my customer service? Is the guarantee process fair? How do I get the best price for the job I do? What about getting the best training for my employees? Additionally, a number of the issues the customer business reviews address will also be problems we face as personal customers.
1 case is negative feedback from a former customer, where the reviewer says that the process was a hassle. The reviewer did not like how they had to wait on hold over 10 times to talk with someone about an issue. This person did not really give Google a whole lot of great points, but other clients did give Google lots of praise for their customer service representatives.
On the other hand, there are many cases once the feedback is positive but customers state that they’ve been disappointed with Google’s performance. If that is the case, there could be two reasons for it: Either the feedback was from a test customer or the feedback was from a great number of customers who were dissatisfied with one specific aspect of Google’s customer service. It might also come down to the quality of the feedback. Some customers do not actually give companies much value. They just read a few bad reviews and consider them to be a ringing endorsement of the product.
A great way to discover whether the feedback is real or not is to take a look at some of the bigger customer service forums online. Look for a particular area, such as Google, to find the biggest problems. Then, take a look at the threads for these problems. You’ll probably see many posts by real customers that give Google a few different scores.
Now, this doesn’t mean that the reviews are completely accurate. For one thing, people may write negative feedback even if they were not happy with a particular service. Nonetheless, it can be a valuable tool to determine the real story. You also need to take the negatives with a grain of salt. If a person is saying that Google sucked but was just joking, that person probably isn’t using the computer very much. Nonetheless, it’s something to consider when reading through the reviews.
Assessing the feedback is also a good way to figure out how Google is changing their approach to opinions. Sometimes, the business tweaks things to make it better. However, they often leave things in the same place. That can give you a better idea of whether you should stay or go with your opponents.
It can seem like a time-consuming endeavor, but writing a review after review of the negative feedback can help you to get a better idea of whether you need to go with your competitors. In addition, you can learn a lot from the mistakes of others. Just keep in mind that everyone has their own view, and that nobody is ideal. There’ll always be negative feedback, so don’t dwell on it too much. Instead, read through the reviews carefully and produce your own opinion.