A business customer review contains a candid evaluation of your company by someone other than you. It is often done by a professional service provider who sees your company through the eyes of the customer. If your business is doing well, they may notice something that you’re not. For instance, if you sell lawn mowers, but your opponents sell high-performance lawnmowers, your client might note that yours does not cut as effectively as the opponents’. They will also have concerns about delivery time, warranty claims, and product durability or life span.
These are common problems for customers to raise with their personal businesses. In this case, lots of the common questions we face as small business owners include: How do I improve my customer service? Is the warranty process fair? How do I get the best price for the job I do? What about getting the best training for my employees? Additionally, many of the issues that the customer business reviews address are also issues we face as personal customers.
One example is negative feedback from a former customer, where the reviewer states that the process was a hassle. The reviewer didn’t like how they had to wait on hold more than 10 times to speak with someone about a problem. This person didn’t really give Google a good deal of great points, but other clients did give Google lots of praise for their customer service representatives.
On the other hand, there are many cases when the feedback is positive but customers state that they’ve been disappointed with Google’s performance. If this is true, there could be two reasons for it: Either the feedback was from a test customer or the feedback was from a great number of customers who were dissatisfied with one particular aspect of Google’s customer service. It could also come down to the quality of the feedback. Some clients do not really give companies much worth. They just read a few bad reviews and consider them to be a ringing endorsement of the product.
A great way to discover whether the feedback is real or not is to take a look at some of the bigger customer service forums online. Look for a particular place, such as Google, to locate the biggest problems. Then, take a look at the threads for these issues. You’ll probably see many posts by real customers that give Google a few different scores.
Now, this does not mean that the reviews are completely true. To begin with, people may write negative feedback even when they weren’t happy with a specific service. Still, it can be a helpful tool to determine the real story. You should also take the negatives with a grain of salt. If a person is saying that Google sucked but was only joking, that person probably is not using the computer very much. Still, it’s something to think about when reading through the reviews.
Assessing the feedback is also a good way to figure out how Google is changing their approach to feedback. Sometimes, the company tweaks things to make it better. However, they frequently leave things in the same place. That can give you a better idea of whether you should stay or go with your opponents.
It can seem like a time-consuming endeavor, but writing a review after review of the negative feedback can help you get a better idea of whether or not you should go with your competitors. In addition, you can learn a lot from the mistakes of others. Just keep in mind that everyone has their own opinion, and that nobody is perfect. There will always be negative feedback, so don’t dwell on it too much. Instead, read through the reviews carefully and produce your own opinion.