A business customer review consists of a candid assessment of your business by somebody other than you. It is often done by a professional service provider who sees your company through the eyes of the customer. If your business is doing well, they may notice something which you’re not. As an example, if you sell lawn mowers, but your competitors promote high-performance lawnmowers, your customer might note that yours doesn’t cut as effectively as the opponents’. They’ll also have concerns about delivery time, warranty claims, and product durability or life span.
These are common problems for customers to raise with their personal businesses. In cases like this, lots of the typical questions we face as small business owners include: How can I improve my customer service? Is the warranty process fair? How do I get the best price for the job I do? What about getting the best training for my employees? In addition, a number of the issues the customer business reviews address will also be issues we face as personal customers.
One example is negative feedback from a previous customer, where the reviewer says that the process was a hassle. The reviewer didn’t like how they had to wait on hold over 10 times to speak with someone about a problem. This person did not really give Google a good deal of great points, but other clients did give Google lots of praise for their customer support representatives.
On the other hand, there are many cases when the feedback is positive but customers state that they have been disappointed with Google’s performance. If this is true, there could be two reasons for it: Either the feedback was from a test client or the comments was from a great number of customers who were dissatisfied with one specific aspect of Google’s customer service. It could also come down to the quality of the feedback. Some clients don’t actually give companies much worth. They just read a few bad reviews and consider them to be a ringing endorsement of the product.
A great way to find out whether the feedback is real or not is to take a look at some of the larger customer support forums online. Look for a particular area, such as Google, to locate the biggest problems. Then, take a look at the threads for these problems. You’ll probably see many posts by real clients that give Google a few diverse scores.
Now, this doesn’t imply that the reviews are completely true. For one thing, people can write negative feedback even if they weren’t happy with a particular service. Still, it can be a helpful tool to determine the real story. You also need to take the negatives with a grain of salt. If a person is saying that Google sucked but was just joking, that person probably is not using the computer very much. Nonetheless, it’s something to consider when reading through the reviews.
Reviewing the comments is also a good way to figure out how Google is changing their approach to feedback. Sometimes, the company tweaks things to make it better. However, they frequently leave things in precisely the same place. That can give you a better idea of if you should stay or go with your opponents.
It may seem like a time-consuming task, but writing a review after review of the negative feedback can help you to get a better idea of whether you need to go with your competitors. Furthermore, you can learn a lot from the mistakes of others. Just keep in mind that everyone has their own opinion, and that no one is ideal. There’ll always be negative feedback, so don’t dwell on it too much. Instead, read through the reviews carefully and produce your own opinion.