A business customer review contains a candid assessment of your company by someone other than you. It is often done by a professional service provider who sees your business through the eyes of the client. If your company is doing well, they may notice something that you’re not. As an example, if you sell lawn mowers, but your competitors sell high-performance lawnmowers, your customer might note that yours doesn’t cut as effectively as the opponents’. They will also have concerns about delivery time, warranty claims, and product durability or life span.
These are common issues for clients to raise with their personal businesses. In this case, many of the typical questions we face as small business owners include: How can I improve my customer service? Is the guarantee process fair? How do I get the best price for the job I do? What about getting the best training for my employees? In addition, many of the issues the customer business reviews address will also be problems we face as personal consumers.
One case is negative feedback from a former customer, where the reviewer states that the process was a hassle. The reviewer didn’t like the fact that they had to wait on hold over 10 times to speak with someone about an issue. This person did not really give Google a whole lot of great points, but other clients did give Google lots of praise for their customer support representatives.
On the other hand, there are several cases once the feedback is positive but clients state that they’ve been disappointed with Google’s performance. If this is true, there could be two reasons for it: Either the feedback was from a test client or the feedback was from a large number of consumers who were dissatisfied with one particular aspect of Google’s customer service. It might also come down to the quality of the feedback. Some clients do not actually give companies much worth. They just read a few bad reviews and consider them to be a ringing endorsement of the product.
A great way to find out whether the feedback is real or not is to check out some of the bigger customer service forums online. Start looking for a specific area, such as Google, to locate the biggest problems. Then, take a look at the threads for these issues. You’ll probably see many posts by real clients that give Google a few diverse scores.
Now, this does not imply that the reviews are completely true. For one thing, people can write negative feedback even if they weren’t pleased with a particular service. Nonetheless, it can be a helpful tool to figure out the real story. You should also take the negatives with a grain of salt. If a person is saying that Google sucked but was only joking, that person probably isn’t using the computer very much. Still, it’s something to consider when reading through the reviews.
Assessing the comments is also a good way to figure out how Google is changing their approach to feedback. Sometimes, the company tweaks things to make it simpler. However, they often leave things in the same place. That may give you a better idea of if you should stay or go with your competitors.
It may seem like a time-consuming endeavor, but writing a review after review of the negative feedback can help you get a better idea of whether or not you should go with your opponents. Furthermore, you can learn a lot from the mistakes of others. Just bear in mind that everyone has their own view, and that no one is perfect. There will always be negative feedback, so don’t dwell on it too much. Instead, read through the reviews carefully and produce your own opinion.