A business customer review contains a candid assessment of your company by someone other than you. It’s often done by a professional service provider who sees your company through the eyes of the client. If your business is doing well, they may notice something that you’re not. As an example, if you sell lawn mowers, but your opponents sell high-performance lawnmowers, your client might note that yours doesn’t cut as efficiently as the opponents’. They’ll also have concerns about delivery time, warranty claims, and product durability or life span.
These are common issues for clients to raise with their private businesses. In cases like this, many of the common questions we face as small business owners include: How can I improve my customer service? Is the warranty process fair? How do I get the best price for the job I do? What about getting the best training for my employees? In addition, a number of the issues the customer business reviews address are also issues we face as personal consumers.
1 example is negative feedback from a former customer, where the reviewer states that the process was a hassle. The reviewer didn’t like how they had to wait on hold more than 10 times to talk with someone about an issue. This person did not really give Google a whole lot of great points, but other clients did give Google a lot of praise for their customer service representatives.
On the other hand, there are several cases when the feedback is positive but customers state that they’ve been disappointed with Google’s performance. If that is the case, there might be two reasons for it: Either the feedback was from a test client or the feedback was from a large number of customers who were dissatisfied with one specific part of Google’s customer service. It could also come down to the quality of the feedback. Some customers don’t really give companies much value. They simply read a few bad reviews and consider them to be a ringing endorsement of the product.
A excellent way to find out if the feedback is real or not is to check out a few of the bigger customer service forums online. Look for a particular area, such as Google, to find the biggest problems. Then, take a look at the threads for all these problems. You’ll probably see many posts by real clients that give Google a few diverse scores.
Now, this doesn’t mean that the reviews are completely true. To begin with, people can write negative feedback even when they were not pleased with a specific service. Still, it can be a helpful tool to determine the real story. You should also take the negatives with a grain of salt. If a person is saying that Google sucked but was just joking, that person probably is not using the computer very much. Nonetheless, it’s something to think about when reading through the reviews.
Assessing the feedback is also a fantastic way to find out how Google is changing their approach to feedback. Sometimes, the business tweaks things to make it simpler. However, they often leave things in precisely the same place. That may give you a better idea of whether you should stay or go with your competitors.
It may seem like a time-consuming endeavor, but writing a review after review of the negative feedback can help you to get a better idea of whether you should go with your competitors. Furthermore, you can learn a lot from the mistakes of others. Just keep in mind that everyone has their own view, and that no one is perfect. There’ll always be negative feedback, so don’t dwell on it too much. Instead, read through the reviews carefully and come up with your own opinion.