A business customer review contains a candid assessment of your business by someone other than you. It’s often done by a professional service provider who sees your company through the eyes of the customer. If your company is doing well, they may notice something that you’re not. As an example, if you sell lawn mowers, but your competitors promote high-performance lawnmowers, your customer might note that yours does not cut as effectively as the opponents’. They will also have concerns about delivery time, warranty claims, and product durability or life span.
These are common problems for clients to raise with their private businesses. In cases like this, lots of the common questions we face as small business owners include: How do I improve my customer service? Is the guarantee process fair? How do I get the best price for the job I do? What about getting the best training for my employees? In addition, many of the issues the customer business reviews address are also problems we face as personal consumers.
One example is negative feedback from a previous customer, where the reviewer states that the process was a hassle. The reviewer didn’t like how they had to wait on hold more than 10 times to talk with someone about an issue. This person didn’t really give Google a whole lot of great points, but other customers did give Google a lot of praise for their customer service representatives.
On the other hand, there are several cases when the feedback is positive but clients state that they have been disappointed with Google’s performance. If that is true, there could be two reasons for it: Either the feedback was from a test customer or the comments was from a large number of customers who were dissatisfied with one specific part of Google’s customer service. It might also come down to the quality of the feedback. Some clients do not actually give companies much value. They simply read a few bad reviews and consider them to be a ringing endorsement of the product.
A great way to find out whether the feedback is real or not is to check out some of the bigger customer support forums online. Look for a specific area, such as Google, to locate the biggest problems. Then, take a look at the threads for these problems. You’ll likely see many posts by real customers that give Google a few diverse scores.
Now, this doesn’t mean that the reviews are completely accurate. To begin with, people can write negative feedback even when they were not pleased with a particular service. Nonetheless, it can be a helpful tool to figure out the real story. You also need to take the negatives with a grain of salt. If a person is saying that Google sucked but was only joking, that person probably is not using the computer very much. Still, it’s something to consider when reading through the reviews.
Reviewing the comments is also a good way to figure out how Google is changing their approach to opinions. Sometimes, the business tweaks things to make it better. However, they often leave things in precisely the same place. That may give you a better idea of if you should stay or go with your opponents.
It may seem like a time-consuming endeavor, but writing a review after review of the negative feedback will be able to help you get a better idea of whether you should go with your competitors. Furthermore, you can learn a lot from the mistakes of others. Just keep in mind that everyone has their own opinion, and that nobody is perfect. There will always be negative feedback, so don’t dwell on it too much. Instead, read through the reviews carefully and come up with your own opinion.