A business customer review consists of a candid evaluation of your company by somebody other than you. It is often done by a professional service provider who sees your company through the eyes of the client. If your company is doing well, they may notice something which you’re not. For instance, if you sell lawn mowers, but your competitors promote high-performance lawnmowers, your customer might note that yours does not cut as efficiently as the competitors’. They will also have concerns about delivery time, warranty claims, and product durability or life span.
These are common problems for customers to raise with their private businesses. In this case, lots of the common questions we face as small business owners include: How do I improve my customer service? Is the warranty process fair? How do I get the best price for the job I do? What about getting the best training for my employees? In addition, many of the issues the customer business reviews address are also issues we face as personal customers.
1 case is negative feedback from a previous customer, where the reviewer says that the process was a hassle. The reviewer didn’t like how they had to wait on hold over 10 times to talk with someone about a problem. This person did not really give Google a good deal of great points, but other customers did give Google a lot of praise for their customer support representatives.
On the other hand, there are several cases when the feedback is positive but clients state that they’ve been disappointed with Google’s performance. If this is true, there could be two reasons for it: Either the feedback was from a test client or the comments was from a great number of customers who were dissatisfied with one specific aspect of Google’s customer service. It could also come down to the quality of the feedback. Some clients don’t actually give companies much value. They just read a few bad reviews and consider them to be a ringing endorsement of the product.
A excellent way to discover whether the feedback is real or not is to take a look at some of the bigger customer support forums online. Start looking for a specific area, such as Google, to locate the biggest problems. Then, have a look at the threads for these problems. You’ll probably see many posts by actual clients that give Google a few diverse scores.
Now, this doesn’t mean that the reviews are completely accurate. For one thing, people may write negative feedback even if they were not pleased with a particular service. Still, it can be a valuable tool to figure out the real story. You also need to take the negatives with a grain of salt. If a person is saying that Google sucked but was just joking, that person probably isn’t using the computer very much. Nonetheless, it’s something to consider when reading through the reviews.
Reviewing the comments is also a good way to find out how Google is changing their approach to feedback. Sometimes, the company tweaks things to make it simpler. However, they often leave things in the same place. That can give you a better idea of if you should stay or go with your competitors.
It may seem like a time-consuming endeavor, but writing a review after review of the negative feedback will be able to help you get a better idea of whether or not you should go with your competitors. Furthermore, you can learn a lot from the mistakes of others. Just keep in mind that everyone has their own view, and that nobody is ideal. There’ll always be negative feedback, so don’t dwell on it too much. Instead, read through the reviews carefully and produce your own opinion.